UserZen has worked with a wide range of companies from startups to international corporations.
Usability Researcher for national Kaiser Permanente website. Development of all customer facing pages, designs, interfaces and information architecture based on iterative testing using Morae software, ethnographic research, heuristic evaluations, and expert reviews. See recommendations
Research, software acquisition, development and management, advising administration and training staff in utilizing electronic health records software and usability testing of special education assistive technologies. See recommendations
Sr. Usability Specialist for Consumer website. Designing and testing web, mobile and desktop security applications.
Website Committee. Content review, Website editing and management. Developed sponsors page.
Website Committee, editing and management.. Content review, Developed Twitter, Yahoo, Facebook, Crowdvine and Identica streams. Conference volunteer, Session chair.
Website and conference committee.
User Interface designer, lead developer and tester for haptic (interactive) software and devices. Managed usability testing, heuristic evaluations and usability reporting for software products. Prototype development in both Visio and Omnigraffle. Quality assurance tester. Led user interface team from initial concept to production and release. Wrote all UI documentation and technical specifications.
Beta testing of the Comcast interface (for Caller ID on cable, phone & internet) reviewing new features, pricing structure as well as GUI feedback for professional networking site.
Beta testing of the interface, hardware and software compatibility, reviewing applications for streaming video, photo, music and multimedia home entertainment software.
Consulting, advising on usability of the Talking Book project, which will offer a drastic improvement in both literacy tools and information availability in a single device. Advised management on ethnographic research and usability testing to be done in African villages for beta testing of device.
Testing of open source code for annotated wireframing, task flows, interactive prototypes and graphic design.
Usability research, analysis and testing for enterprise level streaming video editing software. User interface developer and designer. Streaming video encoding research, design, and development. QA of software utilizing Jira Bug and Issue Tracker.
Improved the organization’s database interface, budget monitoring, and service performance in multiple departments through usability studies, benchmark testing, and survey research. Developed software and databases for student/client tracking and employee feedback. Performed task analysis and wrote HR job descriptions and training manuals for multiple positions. Facilitated meetings for board members, and management teams. Acquired and managed school’s computer labs. Supervised daily treatment of 65+ students. See recommendations
Web site usability testing, redesign, production and implementation. PHP site implemented with streaming audio and security client log-in.
Volunteer member of google labs, giving feedback on numerous projects, including; Aardvark, alerts, groups, Buzz, iGoogle, & Google Docs.