About Me

Mission Statement

The best products combine art and beauty with science and logic. My intentions with UserZen is to provide the means for every website, product and application to communicate seamlessly and intuitively with users.

Images, speech and gestures are just the beginning of the natural communication methods we will use to interact with technology in the future.


I collaborate with my clients to improve product usability through designing and facilitating user experience research, testing, analysis and strategy.

I excel at designing iterative low & high fidelity models individually and as part of multi-disciplinary teams.

Experienced in agile project management, website & software development & production performing interviews, strategic consultation, observation, diagnosis, behavioral & cognitive analysis.

I have always been inspired by the work of humanitarians and strive to bring my passion for helping others to the world of technology. I have partnered with many companies over the last 10 years to make products easy to understand and a delight to use. I’m currently the Principal Experience Researcher at Intel Security.


  • Ethnographic Field Observations
  • Usability test design, moderation & analysis
  • Prototyping
  • User interface design
  • Navigation, user flows, annotated wireframes and graphic design
  • Information architecture
  • Persuasive design, Search Engine Optimization
  • Backwards compatibility, 508 accessibility and requirements based testing
  • Quality Assurance
  • Project Management

Please contact me for a professional consultation