Originally posted in Putting People First
The importance of designing an experience culture
By Cynthia Thomas / December 20th 2010
The outward focus on developing good experiences for customers often overshadows the need to live that philosophy inside a company’s own walls. A culture that does not internally live a focus on experience will find it impossible to externally execute the same.
Getting more from analysis
By Jared Lewandowski & John Dilworth / December 16th 2010
Analysis is a key part of the design process that assures the right problems are accurately resolved. When integrated tightly into design processes and teams, analysis can improve understanding of the problems that project teams are challenged to solve. It can also bring clarity to the detailed and often complex requirements that solutions must meet.
Social seen: analyzing and visualizing data from social networks
By Hunter Whitney / December 15th 2010
Emerging social network analysis and visualization techniques can fundamentally change the way we see our relationships with others. These perspectives offer new ways for companies to operate more effectively, for marketers to delve deeper into consumers’ minds, for law enforcement to tracking criminal enterprises, and for individuals to help manage their online reputations.
Making user and customer experience a business competency (video + transcript)
By Harley Manning & Forrester Research / December 14th 2010
UX Magazine sat down with Harley Manning, Vice President, Research Director for Customer Experience at Forrester Research at the Forrester Customer Experience Forum. He discusses how companies are embracing CX and UX strategies, and the value of connecting UX to business economic outcomes.
Is multiscreen enough? Why ‘write once’ shouldn’t be the goal
By Kevin Suttle / December 13th 2010
Though the idea of “write once, deploy everywhere” is enticing to developers and project managers alike, should that be the goal? Granted, productivity is paramount and time is money, but simply resizing the same application to fit on multiple devices doesn’t necessarily ensure the best experience for users.
10 surefire ways to screw up your iPhone app
By Jeremy Olson / December 9th 2010
Ten common iPhone app design and usability mistakes that can shatter hopes of success on the App Store.
The coming zombie apocalypse: Small, cheap devices will disrupt our old-school UX assumptions
By Scott Jenson / December 8th 2010
Designers think of new technologies in terms of yesterday’s tasks, failing to clearly see the real potential of the new technologies.
Portable and powerful: Transforming the patient-provider relationship
By Amy Cueva / December 7th 2010
The author explores the ways mobile technologies are currently being used to enhance patient–provider communication, streamline coordination of care, and improve record-keeping. She also discusses what stands in the way of wider adoption of these potentially life-saving technologies.